After I purchased the timeshare they told me the bank didnt give me the credit, I have to go thru their financial system. Of course it is 6.9% and the bank (RCI) interest rate offered, was 6 months 0%. So when they said I wasn't approved we try to get the loan thru RCI with my wife. Then they told me my wife's SS# didn't work. My wife didn't believe it, so we called the bank and the bank told us, they already approved it and they already paid to Sunset Group!!!
Probably, they were trying to receive payment twice?!?! At that point my wife and I decided we didn't want the timeshare, but they told us, because it is a re-sale they couldn't refund the money (down payment) we already paid and they couldn't buy back the timeshare now, maybe later. They continued to tell us the only way we could receive our money back is that we have to pay for the timeshare in full first then the money would be refunded if we still was unhappy with everything.
We told them 3 days after the purchase we dont want it. You "can" cancel it between 5 days, but ours was a "re-sale". Of course when we signed the papers we were told by the sales person and the manager with a huge smile they would back the timshare at anytime, with no value lossed, whenever we decided we dont want the timeshare anymore.
When I returned back home, from Cancun, I received mail from the bank, saying that they didn't approve my credit loan because suprisingly my name on the application that Sunset Group filled out and submitted read "Robert Robert". They wrote my first name twice. If somebody make that huge mistake, they shouldn't work with money!!! I called the bank, they corrected the problem and issued me a RCI card. I took it, because being that they didn't want to buy the timeshare back I tried to avoid there 6,9% interst rate.
That was only the beginning of other problems we had, dealing with Sunset Group. At few weeks later we paid for the timeshare in full, we requested for them to send a receipt or letter stating that our payment was made in full. First they told us, they not use to write this letters, but after us sending several faxs and emails of complaints to Sunset Group we finally received a letter of payment after 4 months time.
So finally wrote another email stating that wanted to sell back the timeshare because we were not happy with it. Then they sent an email back, after us trying to contact them numerous times thru several different faxes and emails, that they were not buying back timeshares at this time. They were going to consider buying it back in about a few months later. They told us they "buy-back" times in october and february.
After searching and searching finally we found this website, found someone who was experiencing similar problems with Sunset Group also, recommended to contact Profeco. We contact with them, but we need more help, because they lied a lot. Latest information is, they offered now to cancel my timeshare with no money back. What?!?!?! Do they think I planning to give away $20000 of my hard earned money? Someone, if you can help stop this Company for robbing people further, of there hard earned money. If someone is out there that can help please contact us as soon as possible. Thank you.
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