When I showed up at the Avis counter, after exiting customs from a transatlantic flight, I was told that my prepaid rental was for one week later. I had only made teh reservation 24-36 hours earlier. Much to my delight Avis told me that Hotwire would refund my money because I had not taken possession of a car. I asked for assurances and was given them amply that this was the case.indeed Avis would not accept money if the car was not taken possession of.
I arrived at my next destination by subway, train and automobile. I had to do this because I was no longer eligible for a discount and Avis wanted about $400 for a 3 day rental.
I immediately called Hotwire and as you might expect they said tough luck. Any company tha makes money from fat fingered typists shoudl be in a hall of sahme. Worse, Avis denied unequivocally that this conversation took place indeed could have taken place when on aocnfernce call with Hotwire.
Shame on Avis. Hotwire is a very questionnable company but you do expect better of Avis. I'm not kidding the conversation I had at the rental counter lasted more than 5 minute. There was no if ands or buts that I would be getting a refucnd and that Avis stood behind it.
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