I am so thankfull for your information about Summer bay holiday company on usacomplaints.com site
It is amazing how many people you have helped to avoid all sorts of scams.
Unfortunately i found out about you too late... Or may be not yet... Anyway, here is my story...
I was surfing the internet when the promotional window poped up, it stated that i was a 1,000, 000 customer of some website i was on and have wone 2100 USD spending money, when i clicked on it it brought me into a promotional page with the number to contact in order to process the claim.
I was then talked into buying a package deal for 4 people - 6 days and 5 nights in orlando, Florida at Summer Inn Bay resort, breakfast included -free weekly car rental - 4days and 3 nights in the daytona beach and cruise around bahamas at the promotional rate of 199 dollars per person (at a promotional rate), They also offered free Cacun upgradefor 4 people (stay in mexico for 5 days) with a free car rental as a bonus.
I was also told that i will be given 2 free passes to Sun crouse casino and day Toner Universal
they gave me a website address to ckeck the information and spoke ina professional manner, i couldn't even suspect it was some sort of a scam.
I was told that i could use this voucher within 3 years or upgrate it for a longer term or i could sell it on if i wanted to. I was given customer service number 001-0800-0324-335 my customer Id and ref number so it all looked ok to me, also a rep i was talking to has given me her name: Carlene Cooke and other rep Tony Sanchez (extension 333)
When i phoned them later that month to confirm all the info, they said that ' spending money was never mentioned to me and i must have gotten it wrong', but they confirmed that i still had a holiday deal i have paid for and can always contact them if i require an advice on visiting times or any questions in relation to the package.
Now after reading all other complaints about this company I am wondering if there is any way i could get the money back as i can not trust that company to take care of mine and my friend's holiday. Myself and my friends will need to get our own flights in order to get there and i dont want to walk myslef into a nightmare holiday. And this one sounds exactly like it.
I have paid 898.00 USD for this package on the 14/06
I would greatly appreciate it if somebody could contact me and give me an advice or information on how to get the money back.
Thank you for your time
Natalia
Dublin
Ireland
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