Eight months ago my son and my wife received a $ 150, - travel voucher (for future travel on United) because their domestic flight (economy) was 2 hours late.
This year a had to go to Cologne, Germany for business (business class) United made me miss my connection in London because their plane was 3 hours late and on top my luggage got lost. I had to buy myself new clothes for the business meeting, arrived late due to the extra time that i needed for shopping.
United employee at Heathrow airport told me that there were no flights when i asked for a supervisor it was "there is no supervisor here and if there was one he would tell you the same..."
She wanted me to go to a different terminal to talk to a manager (going through immigration that would have taken over an hour standing in line). When I talked to the Lufthansa desk they made a phone call and suddenly there was a United supervisor. This supervisor was able to put me onto a plane to Frankfurt that left about an hour later. I had to rent a car in Frankfurt and drive to Cologne.
All what United was going to offer as "compensation for my inconvenience" was a $ 50, - travel voucher for future travel. I even talked to a manager after returning but obviously what I had experienced was quite normal for this company. This was definitely the last time these guys got my business.
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