Usacomplaints.com » Traveling & Tourism » Complaint / Review: CheapoAir.com - Horrible Customer Service. #299819

Complaint / Review
CheapoAir.com
Horrible Customer Service

I have also experienced the cheapoair.com runaround that they call customer service. Based on the last few postings, I sent Renee Andrews an email this morning to see if she will help. There's a good chance at this point that I will have no way to get home from Mexico!

Here is the email that I sent to her:

Ms. Andrews, I saw your postings on the independent traveler board. Hopefully, you can help me before I post my horrible experience with your agency. I am also prepared to contact the Attorney General's office in Georgia and New York, the Better Business Bureau, ASTA and IATAN. I will also dispute all of my charges with Capital One Visa. OK, all that said, you may be my last hope.

My fiancee and I booked our wedding and honeymoon travel through cheapoair.com on January 10, and we received the attached confirmation numbers. We thought all was OK, and never heard anything back regarding changes to the reservation. My cell number is the phone number listed on my profiled with cheapoair.com and I check email many times a day. So, I can guarantee that no one contacted me about any changes.

Luckily, I am thorough, so before leaving for my wedding this Wednesday, April 30, I called all the airlines to confirm once more about any changes, and make sure we had seat assignments. This is where the nightmare begins. I have spent the 7 hours total talking to several different airlines and cheapoair.com customer service. However, I still am not confirmed on the last flight of my trip, the one from Cancun to Atlanta on May 10. I finally — after several hours — talked to an American Airlines agent who found my second flight, from Miami to Cancun on May 5. She found it under another Record Locator (BVDGOL). So, we are OK there, even though I had to pay $30 to them to get them to confirm our seats. I would like this $30 refunded from cheapoair.com.

More importantly, I can't get anyone at Cheapoair.com to return my calls for help. I am now begging and pleading to get this flight from Cancun to Atlanta confirmed before I leave on Wednesday. After that, I will be in the Caribbean with very limited access to phones and email. What your customer service agents are telling me is that there was a change to the reservation on this flight, and no one ever did anything to get us on another flight or rebook us on that flight, which is still available. The airlines (Delta, Aeromexico and America) are also not able to rebook us because we are not in the system for this flight. Each airlines says that we have to get the agency to fix this. But, if I can't get anyone on the phone to fix it, then I know I will show up on May 10 and have not way to get home from my honeymoon. I have been told several times that I should expect a call back within the hour, and no one ever calls me back.

I can only imagine how you would feel if your wedding and honeymoon plans were messed up because of a company not being responsive to a very simple request. Please understand why we are extremely upset at this point. Can you help me get this resolved today?


Offender: CheapoAir.com

Country: USA   State: New York

Category: Traveling & Tourism

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