In Jan.'07 my wife and I were vacationing at the El Cid, ElMoro resort in Mazatlan Mexico. While we were there, Rui Veloso and Frank Fallon, sales reps., interested us in a 308,000 point extension to our existing timeshare with El Cid. The extension would cost us $11,212.50. If we signed the contract, Rui Veloso stated that he would arrange with R.S.I. To rent out our 308,000 points for the month of Dec.' 07 and that we would receive a cheque for $10,000 by Jan. 1'08&Guaranteed. He gave us a written agreement to this effect as well. We agreed and signed the contract for the new points.
We received no cheque for $10,000 in Jan of this year. A final notice from the collections office in Los Angeles levied a late charge of $1,100. Bringing the the total owed to $12,333.
At the end of Jan. I called R.S.I. Rental and was told that that they had not received any paperwork from El Cid and that our points had not been rented out in Dec.'07
I have attempted to contact Rui Veloso many times via email and fax but he has not acknowledged that any problem exists with our agreement with him or El Cid.
As far as we are concerned Rui Veloso has misrepresented the El Cid Vacations Club and he has lied to us regarding the terms of the agreement we signed in his presence.
We are now in debt for $12,333;an amount we can ill-afford as pensioners. We are therefore demanding immediate reimbursement of this amount from the El Cid Vacations Club.
Bear
Courtenay, British Columbia
Canada
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