Received a post card thinking it was from Delta Airlines. Went to seminar, and bought a travel membership Sept. 14. Was told not to try to use membership for seven (7) days, it took that long to set up a membership. Tried to use service Sept. 27. Received no communication until Oct. 3.
Since we had trouble right off the bat, we asked Roxanne, the office manager, for our money back. We were immediately told we had signed a contract which could not be cancelled for "any" reason.
We tried to use service a few days later. When we were provided feedback, the information was regarding accomdations in northeast part of Georgia, and where we were requesting accomdations for, was, southwest Georgia. Hundreds of miles away in the total opposite direction.
Again we asked Roxanne for a refund. Again were told that was not possible, even though Roxanne agreed they had provided poor service. Finally, after a few more telephone discussions, she said she did not have time for me anymore, and I would have to speak with company's attorney. She had even offered $583.00 as a goodwill token.
After we went on the trip, I sent correspondence which would validate we did take the trip with the group we had planned to travel with. I explained I didn't feel it was proper to accept her offer until we had taken the trip. With work schedules, and several people traveling, I wanted to make sure we did take the trip.
A few days passed, and we had received no communication from VIP,
I sent a second correspondence, and received an automatically generated response fram a secretary saying the people were out of the office right then.
Ten days later got another response from the secretary asking if the Roxanne had contacted me. I replied we had not received anything from the Roxanne. The secretary replied she would personally make sure Roxanne knew I wanted to accept their offer.
Finally, after no more response, I initiated contact with Georgia and South Carolina's Consumer Complaint Departments, sent a copy to the office manger, and only then did I get any response from the office manager. And the response was, I had some serious problems that probably nobody in the travel industry could pacify.
And a few hours later, when Roxanne starting getting e-mails from "The Squeaky Wheel" (a web place to place a consumer complaint), Roxanne sent me a final e-mail saying to stop sending her the same complaint.
What she didn't understand, I wasn't sending the complaints from "The Squeaky Wheel". E-mails are automatically generated when anyone reads any complaint posted on "The Squeaky Wheel".
We have received no further communication from anyone at Vacation International Professional (VIP Travel).
All of the above is documented with hard copy. I printed out copies of all correspondence and have stored them.
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