In May or June I paid for a Caribbean Cruise promotion thing from Ramada Plaza Suites... This was a husband-wife deal. We wanted to go on the cruise July and the woman discouraged me telling me that it was too hot in the summer. So we figured we would go later in the year! After 9-11 we were apprehensive to fly so we put it off for a while.
Then my husband got ill and was hospitalized, operated on and subsequently passed away in June. I wrote a letter to the the Ramada Corp. (see letter below)
In this letter I sent my husband's death certificate and requested a refund of the $698.00 I had paid. Today (9/16/02) I received a call from them telling me that they will NOT honor my request and not only that, they will graciously extend my option for this trip and they will then bill me $198.00 MORE!!!
I told them that I had no intentions of traveling in the near future and that this was a trip that was planned for my husband and me and I simply could not even think of taking this trip now or ever.
The girl told me that there was nothing I could do. Now I am asking you, since I charged it on my Discover card, am I truly responsible for it since my husband passed away?
And also because I never received anything for my money? I always thought death was a good reason to cancel.
I am sending you the letter I sent to Ramada...
Sincerely,
(Name withheld)
September 4
Ramada Plaza Resorts Suite #100
2419 East Commercial Road
Ft. Lauderdale, FL 33308
Attention: Tom
Re: Reservation # EI052101-056TT
Dear Tom,
Thank you for your kind words on the phone today. I appreciate them more than you know. It's nice to find someone with compassion these days.
As I said, Bill and I were looking forward to this trip very much. I had called earlier this year to make sure I had all the information because we were looking to travel after the summer. However, Bill had surgery in May and somehow there were complications and he passed away early Monday morning, June 3rd. Needless to say, my "happily ever after" ended then and there for me.
I am enclosing our marriage certificate and his death certificate. This is ascertain our marriage as I kept my former name for my job at the Board of Education.
I am hoping you will show commiseration and humanity, and in all goodwill refund me the $698.00 I originally paid. I find that the expenses recently incurred are more than I thought.
I truly appreciate your kindness in this matter.
Sincerely,
(name withheld)
Date: Sep 16 11:17 PM
From: t: Discover Card
Subject: RE: I have a question about my Discover Card Account [#741979]
Thank you for your recent inquiry regarding your request for a charge investigation.in order to provide you the best possible service, I have forwarded your investigation request to the appropriate parties within our company for immediate attention. They will confirm your investigation request as soon as possible. Thank you for your patience.
If you need to contact me again about this issue, please reply to this message. Thank you for choosing to use Discover Card.
Sincerely,
James
Discover, Discover Inter@ctive, Discover Deskshop, Discover 2GO, Cashback Bonus, ShopCenter and SmartCheck are our trademarks. All rights reserved.
Date: Sep 16 11:19 PM
From:
Subject: RE: RE: I have a question about my Discover Card Account [#741979]
9/16/02 11:19PM
In reference to the letter i wrote you and you responded to... Do you need a copy of the death certificate???
I can either e-mail it to you or send it via USPS!!!
Let me know please.
(Name withheld)
RE: Re: RE: I have a question about my Discover Card Account [#741979]
Discover Card Customer Service
09/17
rec'd 9/17/02 12:18 PM
Thank you for your message regarding a charge to your Discover Card Account. As you requested, I have begun to investigate the charge from Ramada, and your Account has been notated.
If, after our investigation, the charge in question appears to be invalid, your Account will be credited. However, if the charge appears to be valid, we will notify you and the charge will remain on your Account.
I appreciate your business! If you need assistance or have additional questions, please respond to this message. Thank you for choosing to use Discover Card.
Sincerely,
(name withheld — officer at Discover card)
Debbie
Floral Park, New York
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