In the past year I have flown United Airlines at least half a dozen times, other airlines allow you to select seats online after purchase of your ticket. I noticed United would not allow me to pick my seat, and upon arrival to the airport and checking in, they assigned me a middle seat in every instance. Once I requested an isle or window they immediately let me know the only option is to pay $39.00 to upgrade to Economy Plus.
For those who don't know Economy Plus, it is the same a an economy seat with a bit more humane legroom, which other airlines call... Well... AN ECONOMY SEAT! Every year I fly quite a bit, I have never been stuck in the middle or been unable to change seats for six consecutive flights unless I pay a surcharge.
Further more when the doors are shut they prohibit you from moving to Economy Plus seats even if the plane is empty and you are stuck between two 300 pounder fellow passengers. I have a sneaky suspicion consistently getting stuck in the middle, then getting hustled for an additional $39.00 is by design, which I have to believe is illegal. I am surprised that no class action attorneys have picked up on this.
Last but not least United Airlines service is inexcusable, I think here is an airline which deserves to go the way of Eastern Airlines, TWA, etc..
0 comments