Let me tell you my story. I received the certificate after attending a vacation plan meeting (supposed to be 60min and took almost 4hrs). This was in October. The certificate is for a 4 days and 3 nights accommodations at a Ramada or Holiday Inn hotel in Orlando Florida, plus 2 adult passes to Medieval Times; Universal Studios or $450 Bonus (your choice). I activated the certificate and sent the $50.00 “good faith deposit” (more like a stupid payment you won’t see in a loooooooong time) via certified mail with return receipt on 11/06. They’re really smart because they don’t sign the return receipt they just punch it (11/09/06). So I received another letter 11/20/06 asking for the traveling dates. Selected the traveling dates and sent it back to them. Then received another letter telling me that the dates weren’t in chronological order (a lot of bs to let time pass by). Sent them back the dates in chronological order 12/26/06. I received another letter asking me if I wanted to continue with the second and third travel dates since the FIRST one is NEVER AVAILABLE (but when you call the hotels they have plenty of rooms available). Marked yes and sent it back 01/26/07. Then I received yet another letter telling me that the SECOND DATE wasn’t available so I marked yes on the third date and sent it back 03/02/07. Didn’t received any other letter until 8/27/07 (date on the letter but it was received on 9/12/07) telling me that they were in the final booking stages of my “promotional travel” and to send a payment of $29.25 for the taxes and fees. I sent the payment on 09/16/07.
I have been calling this people since the first letter overall I have called them more than 47 times in a 10 month period. My third and last travel date is 10/24/07 (yes this next Wednesday) and I haven’t received any letter or call to confirm my reservation. I’m waiting until 9am to call them very very very MAD. Last time I called they told me that the processing department had my documents and should contact me soon (this was 10/18/07). They cashed the check for the taxes and fees two weeks ago. Let’s see what’s their excuse now. I wILL kEEP yOU pOSTED.
If I don't get what I was promised I'm going to the Better Business Bureau, The Florida Department of Agriculture and Consumer Services and DACO (Departamento de Asuntos al Consumidor) Consumer Affairs Department in Puerto Rico were they gave me the stupid voucher.
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