In March of this year, I was phoned at my place of business by Jeanette Samson who said she was selling special packages to certain businesses for the local Ontario Airport Marriott. At the time she detailed the benefits to me, I personally asked if I bought this would I Have the ability to upgrade to a jacuzzi room (or suite). She told me "absolutely - you can upgrade for an additional $30.00". Taking her at her word (& for this feature primarily), I purchased the package for $89.00 plus a $5.00 fee. When I received my package in the mail the brochure was from the Pacific Club Ontario Airport Marriott.
I had wanted to keep it for a special occasion so I did not try to use it until August. When I called the hotel to make the reservations, I asked for the upgrade that had been promised to me by the sales rep (ms. Samson). At that time I was told they did not have jacuzzi tub rooms at all with the exception of the Presidential Suite. They offered to rent it to me for an additional $250.00.
I immediatly asked to be transferred to their Pacific Club department & spoke with "Shamika" who was supposedly a management member of the club. She suggested I call another phone number (800-542-2582) and ask for a refund since I had been mislead (lied to!). I was promptly told that despite fradulent claims made by their representative - I was no longer eligable for a refund because it was past the 10 day trial period. My comment was "how would I know she had lied until I tried to use it?"
Since then I have tried several times through the web site, the 800 phone # & the direct hotel phone # to receive either a refund (which I would prefer) or for them to honor the package that was fradulently sold to me. The only thing they have offered is 2 free deserts in their hotel restaurant. They are claiming it is not their fault. Well, I think they should be accountable for what their repesentatives say in order to sell their hotel packages. At this point in time they are refusing to return my calls. I feel I have no other options left except to try all public posting possibilities so that no one else is swindled by the Marriott Hotel or their representatives.
Jill
Upland, California
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