Customer Service,
I am writing regarding Spirit Airlines that is based out of Miramar, Florida. I am very disappointed and appalled with the customer service of this airline. I made reservations on Spirit Airlines for a family vacation to Florida later this year. That was my first mistake. When you go to their website it states that if you apply for a Spirit credit card that you will receive a $40.00 credit towards the flight that you are booking. This is not true; you never do receive the credit. I called customer service at Spirit and after being put on hold for 20 minutes I was told that I had to contact the credit card company for the credit. I called the credit card company they in turn tell me that it is Spirits responsibility. I called Spirit back and they said no it's the credit card company's responsibility. Needless to say I never did receive my $40.00 credit for applying online. After booking my flight I then realize that Spirit charges you $10.00 per piece of checked luggage at each airport, which would have been $80.00 for our round trip flight. But, if you prepay on line it would only be $40.00. So needless to say I prepaid. My second mistake!!! Spirit charged my credit card $40.00 twice, for a total of $80.00. I have been trying since my original reservation on July 31 to get my credit card credited by Spirit and the other problems resolved without any luck. I have talked to several Spirit representatives after being on hold for 20-30 minutes and still nothing has been done. I emailed my complaint to Spirit on August 6 and just today August 13 I received an email back from Carlos Martinez at Spirit. It stated that I needed to contact the credit card company about the $40.00 credit towards the airfare not Spirit. But yet the person I received the email from never addressed the issue of my credit card being double charged by Spirit. I cannot believe how this company treats customers. I will never fly Spirit again. We always fly on Southwest Airlines but since Spirit was running a special we decided to try them. That was one of the biggest mistakes I have ever made. We will never fly on Spirit again! I regret dearly that I did not book our flights on Southwest! We have never once had a single problem or complaint with Southwest airlines. For any future flights I will be contacting Southwest Airlines not Spirit. The following is a list of people that I have spoken to without any satisfaction.
1.8-1-07 Marcia Wilson Consumer Relations
2.8-1-07 Tracia Britton Reservation
3.8-6-07 Erika Hodgins Reservation
4.8-13-07 Carlos Martinez
5.8-31-07 emailed Carlos Martinez (again) no response as of today
9-4-07.
6.8-31-07 Spoke to Joey in the Philippines of all places. He said he would send an email to accounting to have my money refunded. As of today 9-4-07 I have not from anyone at Spirit. Still hopeful!!!
7.9-4-07 I emailed Spirit again and received the same automated reply as always. No live person yet!!!
Dear Patty,
Thank you for taking the time to contact Spirit Airlines. The satisfaction of our customers is our top priority. This is a computer-generated response confirming your online correspondence with us. We will get back to you as soon as possible and appreciate your patience.
Sincerely,
Spirit Airlines
Corporate Customer Relations
9. I would hope someone from Spirit would contact me soon with some type of resolution.
Mr. Carlos Martinez,
I still have not received my credit for the extra $40.00 that spirit charged me for my baggage or the $40.00 voucher for applying for the spirit credit card. Is there anyway possible that spirit can just cancel my reservations,
refund my purchase price of $475.00 to my credit card without any charges and just be done with this matter. I cannot believe that spirit treats it's customers in this manner. This was supposed to be a nice family vacation for my daughter before she goes off to college and it has ended up being a
nightmare. Please respond promptly. Patty
Patty
Columbus, Ohio
U.S.A.
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