We booked a trip to Lima, Peru, from Washington DC by way of Ft Lauderdale through Spirit Airline's website on January 11. Two days later, we were given new flights several days different then our booking, and came to learn Spirit had cut its midweek service to Lima. According to Spirit Airline's customer agreement, customers have no recourse and Spirit merely reschedules passengers to the next available flight. Trying to reach customer service is nearly impossible through the phone system, unless you choose the option to book a new flight. After a combined 3 hours and 26 minutes waiting on the phone, we were connected to someone in India. We were informed that we would be issued a flight credit if we opted not to fly to Lima for the service project, and there would be no way to be compensated for flying on our selected days.
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