On 5/02/07 we attended a presentation at 8117 State Road 52 Hudson Florida, because we were offered a complimentary 5 day cruise with our ports of call being Key West, Grand Cayman, and Cozumel provided we attended the presentation. We did not purchase the vacation package as we did not feel it was a good investment. We did however, try to claim our "complementary gift" for attending the presentation. We were not given the cruise package initially offered. We were given a 4 day cruise to the Bahamas. When I telephoned the company explaining we were given the wrong cruise, we were told they reserved the right to change our package to another gift. When I stated I felt it was a scam, I was told by a supervisor named Doug, "There are worse scams out there and at least I was given something. People are milked out of thousands everyday and at least you were given something."
While sitting at my computer typing this complaint, I received a phone call from a Manager named Mike at The Reservation Department (877) 968-8872. Mike informed me he had spoken to his supervisor and they decided to mail out the package I was offered. He apologized for the delay in receiving the promised "complimentary gift" and told me I should receive it within 10-14 days. This took no less than 10 phone calls and informing them I would be turning them into Florida Department of Agriculture and Consumer Services, which regulates travel companies in Florida. I am hopeful they actually send the "promised complimentary gift" in the time manner inwhich they now promise. We shall see!!
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