On Jul. 08, we purchased airline tickets for round trip flights from Huntsville, AL to Orlando, FL, to attend a wedding. We were to fly out on Aug. 10 at 6:45am. The night before, at 5:00pm, we got a call that my mother-in-law had passed away in Kokomo, IN. Not able to make our flight, I reported to the airlines that we would not make it, and requested a refund. They informed me that since we had purchased the tickets from Cheap Tickets, Inc., we would have to get refunded by THEM.
After several e-mails and several phone calls, Cheap Tickets refused to refund our $450.00, saying the airlines didn't allow it! I requested a refund application, and they refuse to send me one. They also said that tickets purchased through them are non-refundable, for ANY reason, period. Be careful when purchasing airline tickets from this outfit. As a matter of fact I'd encourage EVERYBODY to stay clear of CHEAP TICKETS, INC.
You would'nt believe what all you have to go through just to talk to a live human at this company. Then when you do, they seem very sympathetic and hopeful, then you are informed by e-mail, that they'll keep your money, and there's nothing you can do about it.
Charles
Spruce Pine, Alabama
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