I responded to an on-line offering for an Alaska Cruise at a very low cost. After discussing the low cost cabins that were offered, and finding that they were located low down in the hull of the ship, I asked the representative, London Bradley, to send me a proposal for two cabins on a high deck of the ship.
I explained that two members of my party suffered from mild claustophobia and it was important to locate us on a high deck.
I receive an offer of suitable cabins on "the verandah deck, which is deck 6". This contract offer I accepted, and as time was fairly short I paid in full the amount requested of US$6573.88.
When I received the confirmation by email I discovered that it read, "your cabin may be located on any deck of the ship".
I immediately phoned to express my concern that the contract was not fulfilled as promised. I was offered no adjustments or correction of any sort, so I cancelled the deal. London Bradley was discharged by Vac. To go, I suppose due to this boched deal.
I received a refund from Holland America of half my money. I was advise by Vactogo that it might take a few weeks to get the balance. Eight months later I was told no refund would be made.
Miles
Delta, British Columbia
Canada
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