I purchased a Cruise vacation trip with Ramada Plaza Resorts in March of last year. I was confident that I was receiving a good deal because I previously vacationed in Florida with Ramada Plaza on a 5 day 4 night package for 48 dollars. The hotel was at least a 3 star.
This deal included a 3 day/2 night Orlando, 3 nights carnival cruise to the Bahamas, 3 nights South Florida and as a bonus 4days/3 nights puerto Vallarta, Mexico and 3days/2 nights in Las Vegas for 2 people at $698 per person and 198 per additional adult and 99 per each child under 12. I would also get a free rental car for the entire vaction and all meals were included. I only had to pay the initial down payment (1 person at 698) and the other could be paid at the time of booking.
I asked for explaination and the representative stated that I didn't have to pay for the other person/travelors until I sent in my reservation form which had to be submitted 60 days prior to travel. He also explained that I had 18 months to take the vacation but if there was a problem and I couldn't take it I could pay another fee to extend the vaction for another 18 months.
I received a call in march of this year and at that time I paid the 89 dollars for the extention which is not suppose to expire until April 21. Well to my surprise I received a call Saturday November 4 stating that my vacation expired October 20 and that I needed to pay the other 698 dollars for the other person. When I tried to explain that my husband and I have been separated for over a year and I didn't have another 698 dollars at this time he became agitated and rude. I asked if since the only other person that would be going on this vacation was my 4 year old if I could pay her fair of 99 dollars right now to show that I still planned on taking the trip expecially since I had already paid the 89 dollars to extend my time. He then stated that I needed to give him a valid credit card to hold it for 30 days or pay the remaining 698 right then or He was canceling my vacation and I would lose what I had already paid and he didn't care about the extention.
Now I am frustrated because It does not state anywhere in any of the information that I received nor did any of the three representatives I've spoken with since the initial purchase state or say that if I had not paid for the entire trip before october 20th that it would be canceled and I would not be eligible for a refund.instead they requested that I pay an 89 dollar extention fee to give me more time. Now I just want my money back.
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