We flew with my son (4 1/2 months old at the time) in July
of 1998 to go see all of our relatives in Indiana. On both
legs of the trip out and both legs of the trip back (we had
a layover in Denver each way), the personnel on the flight
were uncooperative and rude when dealing with issues related
to flying with a young child.
We were not allowed to pre - board in order to secure his safety seat and stow the diaper bags, thus causing many upset passengers who had to wait in the aisle for us to do this as we boarded with everyone else. The flight attendants were rude in telling us to"hurry up."
During the flights, the attendants were rude when our son cried due to ear pain on take-off and landings.
On our layover, the airline was to have our stroller waiting
at the gate for us to use in travelling through the airport,
but it was not made available as said.
I will never fly United with a child again, and have told all relatives and friends with children about this experience, and they have all thus refused to fly United with their own children.
If United is interested in keeping their customers with children, then it would be to their advantage to train their
personnel to be curteous to these passengers and allow
preboarding in order to arrange safety seats prior to all
other passengers boarding and then having to stand in the
aisle waiting.
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