On May 23 and 24, my wife and I stayed at the above mentioned motel. The first night was acceptable, but when we entered our room on May 24, it had received only a token cleaning. Only one leftover bar of soap was in the room, very few towels were there, wastebaskets had not been emptied, spilled coffee had not been cleaned up from the table, the old coffee was left in the carafe, new coffee supplies were not provided, the shower had not been cleaned, and wet, dirty towels were left in the tub.
I reported it to the night clerk. She initially only offered to "leave a note for the day shift." I insisted that she take care of the items, not just leave a note. The night clerk corrected a few of these items, but not all of them. I asked the night clerk to call the assistant manager at home, and have her call my room to discuss the problem. I double checked with the night clerk, and she said that she left a message. I did not receive a call from the assistant.in the morning, the assistant manager denied that there was a message left at her home.
I talked with the assistant manager about receiving a partial refund for the terrible housekeeping. The assistant said that she was not authorized to adjust our bill, and that the manager, Roger Fussell, was not available for several days. I left a note for Mr. Fussell describing the problems, and my contact information. He did not respond by May 31, so I emailed him and reiterated our complaint. He did not respond to that email.
The only other time that I have experienced such poor housekeeping, that manager immmediately refunded half of my room charge for the night.in my email, I asked Mr. Fussell to do the same for me. As I mentioned earlier, he refused to respond.
I feel fully justified in seeking a partialrefund, since I paid for services that I did not receive. Due to his non-response, Mr. Fussell is apparently less than confident that I received fair treatment. Any help that you can provide in getting me a fair refund would be greatly appreciated.
Regards
0 comments