My wife and I along with two of our friends spent a week at Il Poggio from March 25th through March 31st. We had an exchange through RCI. Our paperwork from RCI advertised IL Poggio to accommodate four adults with two twin sofas in each room. The paperwork from RCI stated the following: "Resort offers 1 bed units for 4 with double bed and 2 single sofa beds." However, when we arrived we were told that there were no rooms with this available. We were later told that we could have an extra room at no cost for the duration of our stay due to the error. However, when we went to check out, we were told that we had to pay $50. A day for the room we used in additional to our room we had exchanged. While we feel the $50. Was very affordable, this is not what we were told originally when we checked in and we feel we were mislead as to how the accommodations were set up.
Another issue that arose while we were at the resort after three days was we discovered a mass of ants in our room. They were in the kitchen, bathroom and in our suitcases. When we told the front desk they responded as "it is that time of year." We feel that there was great disinterest, from the resort, in taking care of this matter. To our dismay, they never offered to spray the room or move us to another room. Since this was advertised as a Gold Crown Resort, we felt we deserved a better response and that this would be taken care of immediately. However, it was not.
We ended up paying for the room we had to use for one of our guests and checked out a day earlier due to the disinterest in taking care of our situation. We would like a written apology from Il Poggio as to our needs not being made and a refund of the $300. Euros.
As of this posting, we have contacted RCI and we have received a response. RCI has offered us a free red week through RCI. However, the email response we have received from IL Poggio has been sent on to RCI. We have yet to hear a written response from the owners of IL Poggio.
We have contacted other consumer and tourist agencies.
J. Parker
Thanks very much for your support.
Mary and Jerry Parker
Jerry
Delavan, Illinois
U.S.A.
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