This is a company that is not in the comuication business. I recieved a bill in January for my account which I did not pay "assumuming" that that would cancel my membership" In March I noticed a charge by TLG*TRAVEL ADV. I had not authorized the charge, and wasn't even using the card at the time the charge was made. I did not recognize this company so looked it up on Google.
Wow. Complaints up the yazoooo.
Triligiant is a company with a serious coumication problem and a total lack of respect for the customer. I did finally get the representative to remove the charge and cancel my membership, but they even tried to pro-rate it for the 20 days at 15%. Lets see, 20 days is 5% of the years. Humm. Well a supervisor removed that charge as well, but it took a full hour to get through this.
Triligiant. Talk to your customers. Do not treat them like numbers. We are people. Comments like "read, read and reread" are condesending and accomplish nothing other than creating hostility.
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