We bought an RCI/Fairfield timeshare through El Cid, a resort in Mazatlan, Mexico. The salesman lied to us about the timesharing, telling us we would receive benefits we did not receive. We are currently trying to dispute the initial charge on our charge card and have not made any payments. Fairfield and El Cid (also known as Operadora Turistica) have been sending us letters threatening to send us to collections.
El Cid tells us that they can't be responsible for what a salesman tells us, and RCI told us they would investigate but they can't do much either since El Cid is not part of them. I pointed out to RCI that they can do something because they obviously have a contract with El Cid for El Cid to sell their program for them and they could put pressure on El Cid to return our money or suffer consequences. Anyway, everyone is passing the buck and refusing to be responsible.
I also told RCI that we listened to a camground timeshare sales pitch and were told that they had to tell us the truth because periodically their parent company would send reps out who acted as potential customers and listened to their sales pitch to make sure they were tellins us the truth. I asked RCI if they did this and they said no. It seems to me that RCI and Fairfield are legally liable for not ensuring that the resorts who sell their timeshares are telling the truth about their timeshares.
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