I purchased a ticket for departure from Jackson, Michigan to Ann Arbor, Michigan weeks prior to my departure on May 12. I left the ticket in the glove compartment so it wouldn't be misplaced.
Unfortunately, a relative had my car serviced and removed everything from it before driving it to the dealership and the ticket was lost.in the year 2005 the company should be willing to verify that I paid for a ticket at their location and allow me on the bus after verifying my I.D.
Instead, these miscreants insisted they weren't responsible for lost tickets and told me they'd only let me on board if I purchased another ticket.
I was incensed at their lack of customer care and their obvious desire to ripoff anyone who had the misfortune of losing a ticket. They could easily verify my purchase through their computer system and let me board the bus I had already paid a ticket for, but they'd rather cheat me out of my money and make me pay again for the same service.
I am only human. I lost the ticket due to circumstances outside my control. This is not 1905. It is easy to verify that I paid for the ticket. This company obviously doesn't give a damn about their image or their lack of customer service.
I am appalled at their callous dismissal of a paying customer with an obvious need for help. I have written requesting a refund, but even that would not make up for the inconvenience they caused me with their Draconian rules.
Avoid using Greyhound if you can. Their attitude says all that needs to be said about them.
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