There's an ugly, greedy old troll disguised as the cute little roamin' gnome who represents Travelocity&Buyer Beware.
We have always dreamed of celebrating our 30th wedding anniversary somewhere special so we decided to book a package to London, England through the Travelocity web site. After accepting Travelocity's price quote for the vacation package, we further agreed to the company's terms/limitations, chose our airline seats, submitted our personal information and submitted our debit/credit card number as prompted. While waiting for our final confirmation, a notice suddenly popped up on our screen with the following message:
! We're sorry, we could not complete your request at this time. What you can do: Please search again for Flight Hotel Combo deals.
How Odd! Going back to square 1, we discovered the same package we were trying to purchase had just risen by $122.
During my subsequent phone conversation with a company representative we were informed that at the very moment our transaction was being processed the cost of the package had risen, and they would not be able to honor the original quoted price.
Coincidentally or not, also at that very moment the company had access to our debit balance the cost increased. What in the name of heaven will they do with our personal credit information now that they have it? I shudder to think of it.
Is this the 21st Century version of the old "Bait and Switch" scam? Imagine how any consumer would react to a cashier who told him that the item he was about to purchase has just been adjusted upward of 6-8% while waiting in the check out line. Or liken our experience to being told by the waiter that the meal you just ordered would cost you an additional 5 bucks. Outrageous? You bet!
It is evident that Travelocity will not be part of our dream getaway. We have no confidence in a company with such low standards of fair play.
We will pass our story along to everyone we know who is planning a vacation. Additionally, we will be contacting the Fox News Network (Travelocity advertises heavily with them) and the Texas State Attorney's Office Monday.
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