I booked airline tickets through vipfares.com in July for 5 people and paid for the protection plan $19.95/per ticket. One traveler was unable to fly due to doctor's orders and I sent a copy of the doctor's note to the email addresses listed on my confirmation email before the scheduled trip at the end of July. I have tried to reach vipfares by phone multiple times since then to determine how they will refund the ticket and have not had any satisfactory response.
Typically the phone is busy or no answer. I was able to reach Globe travels who does their bookings and they gave me a mailing address for vipfares. When I sent them correspondence, it was returned to me as no such address. I am not giving up but I recommend that you NOT use vipfares.com!!!
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