I cannot begin to tell you how bad the customer service is. I used to use Priceline all the time, and expected this year's trip to turn out just as well. Turns out the booking site made a mistake and booked my trip for a weekend in Dec not January. So not only did they charge my card $614 in September based off of claims that such a large purchase "must be paid up front" (which never happened previous years) but also when I called to dispute it I was hung up on by the woman who considered herself to be the supervisor. I will never make this mistake again. Priceline is unfortunate to lose a life long customer. I will be sure to tell my friends and family never to book with any site affiliated with Priceline.
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