I would give greyhound 0 stars.By far the worst experience I have ever had.
I booked travel from Newark Penn Station to Washington DC (Union Station) and had a horrible experience. There were two legs of the trip and the first leg was perfect. From Newark Penn Station to New York Penn station, everything was perfect and we left on time. The New York Penn station is where I had problems. The station is in horrible condition. The workers are absolutely useless to get information. The gate of departure was not specified. The bus never arrived that we were supposed to take. There were more people that got sold tickets then seats on the bus. A bus did finally arrive 2 hours late and we took that bus even though it did not go to our destination. However, this made other people miss the bus. At no point in time did any workers give us indications of what was going on. There was no one in charge at the station. I will never ride Greyhound again.
According to their refund policy:
The bus was late. Am I entitled to a refund?
No. While Greyhound makes every effort to provide on-time service, it does not guarantee its departure and arrival times, which may be affected by any number of factors including weather, traffic, or mechanical problems. Greyhound is not liable for any inconvenience or expense caused as a result of such a delay.
They take no responsibility for anything so they are completely unreliable. If you want to be somewhere, take Megabus.
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