I was looking to go to south east Asia for about 8 weeks this coming winter.
I contacted trek tours of westerly, Rhode Island via e-mail.
They replied and asked what I was interested in. Gave them location of interest, dates and a budget.
They replied that was something they could do.
After not hearing from them for about a month I emailed them again... No reply... Emailed again asking if there was a problem, gave them dates and trip info again... No reply.
Contacted them again from my business acct, offered to give them a deposit to show I was serious about trip and still no reply.
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