I had a vehicle reserved to be picked up at 10:00 am in Banff. The vehicle was not ready until 12:00 noon. I had 1 day to spend in Banff with my family and having a car available for 2 hours less than planned was extremely detrimental. We missed other reservations and had to totally rearrange our itinerary for the day. I was given a free upgrade, a larger vehicle that used more gas than the one I had reserved - a vehicle I did not want. I'm supposed to be a "PREFERRED" customer, but there no signage or desk for this type of customer, so I ended up in a long line with people with no reservations. Last time with AVIS.
I'll be considering other rental companies next time. A lesson learned!
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