Good afternoon, we're up leaving on a trip with my husband next Sunday, with united, of course! We are really loyal passengers.
The fact is that last year's trip you gave us an electronic travel certificate, 80.94 dollars for us. You refuse to return it to us in cash or by credit card. And also put restrictions on use: just to buy flights united, no tickets of united partners. Or others aplications like upgrades... Now I want to use it, because will expire in September and would like to buy an economy plus.
What I wonder is if you can give me a solution, the maturity is early in september 19th
with united we never had problems of any kind, this is the first problem that puts us bad because it is a question imposed and unjust.
Money is ours. At least give us a greater expiration date!
Waiting for your early reply,
I cordially greet
liliana arbetman
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