On January 14th I purchased a one way ticket from London to Havana for the 18th of January. That same day my credit card was charged $632. I purchased the ticket via www.condor.com
The flight was a Lufthansa service to Frankfurt and then a Condor flight from Frankfurt to Havana.
I received an email with the title "Condor confirmation 4568533" and the following text: "Dear customer, Thank you for your booking with Condor Individuell. This mail includes your booking confirmation in PDF format." The email contained the mentioned PDF file.
When I arrived to Heathrow Airport on the 18th at 04:30 AM (with a Taxi from central London as they are no trains or Tube so early, the cost of the Taxi alone was 50 Pounds), I was told by the Lufthansa checkin personnel that I DO NOT HAVE A TICKET for the flight to Frankfurt. They then helped me to call the airline and after about 30 minutes of waiting on the line and trying different wrong numbers that they publish online and in other places, we could speak with a Condor representative.
He confirmed that my ticket was canceled and he could not help me get into the flight to Frankfurt. He did not give any reason why my ticket was canceled and why I was NOT notified about it.
As I had to reach Havana I had to purchase another ticket vie Madrid, sold by BA and operated by Iberia, for more than 700 Pounds which is more than twice the price that I thought I'd pay as the Condor ticket was just $632.
What you can understand from this story is the following - this company CANNOT be trusted. You may purchase a ticket online on their website, your credit card be charged, you will receive an email confirming the purchase yes STILL you will not be allowed to board the flight. This company should be avoided at all cost! You've been warned!
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