Hello my name is Elsie Salas and I was booked on flight 725 from JFK to BQN today at 5:40 am I got there about 4:45 am. While waiting on a long line at about 5:10 am there was a call for my flight, a jetblue worker came towards me and I told him I was on that flight he told me to wait beacuse there were only 4 people ahead of me and that I would make my flight. Well, when I finally made it to the counter at about 5:15, the gentelman told me that flight was closed. Had the employee taken me to the front when the call was made I would have made my flight, which in my case was a family emergency. I was booked for the next flight leaving at 11:29 pm that same day, and of course missing my emergency family meeting concerning my 92 year old mom.
I am very unhappy and disappointed with how they handled this situation.
Will think about it twice before booking another flight with jetblue.
Thank you,
Elsie
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