Please be careful if you are going to book with the Vacation Store they do not follow up with actually making the
reservation. They have no problem charging your credit card prior to the trip for the full amount but never made our reservation in the Dominican Republic. When I called to discuss the issue they told me it was not there problem. I wish I read more reviews about them prior to booking.
When i talked to Giovanna about this issue and how i would like some sort of compensation she told me it wasnt her problem so i asked again nicely... At that point i told her i would contact the BBB and she hung up on me. The agency had no problem charging our card and charging us a month in advance but they never even did their end of the arrangement
of booking the room. The people at the Riu could not get in touch with the Vacation Store for several hours. They also tried to call a different branch as well as the Riu main head quarters.
I wish i saw the bad BBB review before booking with them. They hold no accountability. We orginally thought we were booking directly through the Riu. Shady business practice all around.
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