I've never in my own existence had such bad customer support just like Centurylink. Should you choose to conduct business together, HAVE IT WRITTEN DOWN, their company mentality is terrible.
In June I'd a Centurylink consultant phone to market me on the new Prism Television. The repetition mentioned that I really could attempt their Television FREE OF CHARGE for thirty days and obtain a $100 Credit gift-card only for attempting it. I told him that I currently had Dish Network and was under agreement for atleast annually. The repetition again mentioned that I've nothing to get rid of by attempting so that as long when I ended inside the thirty days, I'd not be charged of course if I decided I loved it-they might be ready to perform anything out to pay for my cancelation charge to Meal. He mentioned they might come and simply deploy the Prism on a single Television so we are able to evaluate. I mentioned back “So, I will subscribe to this test so that as long when I stop within thirty days, I'll not be charged and that I may get a $100 gift-card? ” the representative mentioned that I had been appropriate. And so I thought I'd do it now of course if I didn’t enjoy it used to do not drop anything-but easily loved it-they works out eliminating Meal and in either case I acquired a $100 giftcard. And so I registered. They arrived the following week and mounted the Prism on a single of our TVs on June 11th.
Three months later throughout the week of July 25th I obtained my Centurylink bill and onto it was an additional $75 for this Prism Television. I instantly named and questioned why I acquired billed and also the customer support representative mentioned that I'm designed to get billed for that support after which they'll return it easily don't enjoy it and stop within thirty days. SOOOOOOOOOOOOO that will imply that easily did enjoy it then I'd spend equally Dish Network and Centurylink for that same support for just one month…………………. That's a disincentive to carry on on together immediately. Which makes no sense. Anyhow I told them which was not exactly what the sales person explained and that I particularly requested about being charged, plus they assured me so long as I stop inside the thirty days there could be no costs. I told him to stop the support instantly and that I don’t wish to have other things related to. The client support representative ended my support and he mentioned that it'd be stopped by September 6th and that I had thirty days to come back the supply (they'd deliver anyone to place it in my own house-but not anyone to choose it-up). Therefore it got ended and that I told him I'd not spend it and he explained it's good, however it might as much as 60-days to exhibit a credit on my statement. I questioned concerning the $100 gift-card and he offered me an internet site to check on the standing and that I did also it confirmed that it had been on the right track simply not shipped out yet. (NO MENTION WHEN I STOP WITHIN 2 MONTHS THAT I'd NOT HAVE THE GIFTCARD).
Arrive July 6th, I'm working at home so that as I attempt to sign in for function I understand I cannot…. Arrive at discover it's since I didn't have any online sites. Therefore again I named Centurylink and questioned what now's happening with my web, along with a customer support representative advised me that simply because they didn't have their gear back they stop my internet……… I described the last man mentioned that I'd thirty days to create it back and that I questioned how they might reduce my internet despite the fact that I'm spending money on it. She stated there is nothing she might do and till I delivered the gear they wouldn't switch on my web. I obviously requested to talk to another person and he or she moved me. From the end-of the discussion it got me over two hours to obtain my web switched back on. And so I obviously was livid but chose to move ahead.
Then on around September 15th I obtained my next statement. And not just did they not return me all my cash however they charged me more for many strange marketing. Thus again I named. And another customer support representative mentioned they obtained the gear following the payment period so that they didn't return the remainder of the cash plus some kind of computer glitch caused the overcharging of these additional things…… And along with they had the nerve to cost me a $5.00 delayed fee for not spending the Prism despite the fact that he mentioned which was good to complete. So anyhow, she set it and eliminated the misc costs and delayed fee. I questioned again concerning the $100 gift-card and he or she said I ought to obtain it from the end of July.
So here we're on July 31st. I contact Centurylink again to discover where the $100 gift-card was because it wasn't the finish of September and that I haven't noticed it. The client support representative mentioned that I'd not be getting this gift-card since I ended within 8weeks…. I allow him realize that wasn't exactly what the sales person offered me on also it was clear when I ended inside the 30days that I'd obtain this Credit gift-card and that I had requested various other repetitions as much as this stage that understood I'd ended WITH NO ONE stated something about that. I expected him to draw the recording to allow them to notice and that I was educated they don't maintain them-this extended. To create another lengthy history small, he explained there is nothing he might do, and move me-up to his supervisor, who also stated there is nothing he might do, who handed me to his supervisor, who stated there is nothing she would do about this. I informed her that I'm really contemplating eliminating all my providers with Centurylink and he or she stated that could be good. Therefore at this time I'm on the market for brand new telephone and online sites and also the second I think it is I'm eliminating all connections with this particular organization.
I DON'T SUGGEST conducting business Centurylink, their customer support is TERRIBLE, as well as their company methods are extremely questionable.
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