I have two business phone lines with Cordia. About a month ago, I moved my office literally up the hall from where I had been. Despite Cordia's promise that my service would not be disrupted, for a full week I had no phone service for my law office whatsoever. Now it is a month later and I finally have me a dialtone on my second line. But they forgot to set up the 1st line to hunt for the 2nd line, so the 2nd line is useless. That would be bad enough, but their customer service is horrific. You have to go through an 800 line to India, where the customer service reps know nothing and put you on hold for 15 and 20 minutes at a time. Then, last week, I finally got to speak to someone in the repair department in Florida. She advised me that I would have to go out and buy a corded phone, then take it down to the basement of my enormous office building (where I'm not permitted to go in any case), find the phone box, locate my line (out of the thousands of lines down there), and plug in the phone to see if there was a dialtone. She refused to send out a technician until I obeyed her commands, and the call ended with her hanging up on me. Unbelievable! Update: After a full week of me calling them, my first line still doesn't roll over!
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