I got a call about 2 weeks ago from our Family Service Counselor at Sunrise Memorial Gardens. Now for everyone's information we are in the death care industry so it is very important for our main line to function properly. He told me that there was something wrong with the phone lines. Our current provider is at&t. So I asked him what the problem was? He said, "Well I can't get calls in and I can't check the voice mail on the main line." He said that you can't fax out and you can't receive faxes in on the fax line. But, when you call the fax line it rings on the main line. So we assumed that because of some bad weather that we had been having that the lines got crossed outside or something along that line. So, I called at&t customer repair. I talked with a customer service rep. And they connected me to one of the techs.in the area. So he said, "Yeah it must be the outside lines I will send someone out as soon as possible." So about 2 days later a tech came out. We tried the phone lines and it still didn't work. So I called at&t again and told them the problem and that it was not fixed. They said, ok we will send out another tech.By this time about a week has passed and finally another tech shows up to fix the lines. He leaves and we check the lines and they still aren't fixed. So again I call the phone company and proceed to get them to understand how important this matter is considering what kind of service we provide. Then they said that on 9/10/07 they would send a tech out to look at the inside of the building because they think that's where the problem is and not outside. So they go, ok we will send a tech out between 10 A.M. And 2 P.M. This time no one ever even showed up at all no phone call or nothing!!! So I call them and they tell me, oh I have no idea how come they didn't come out. We will send someone out on 9/11/07 to look at them again at about the same time they were supposed to on 9/10/07. Again today it's 9/11/07 and they never showed again. NO PHONE CALL OR ANYTHING!!! CAN YOU BELIEVE THIS??? It has been about 2 weeks to get someone out from at&t to get the phone line fixed. I had to take time out again and call at&t to tell them that I need this fixed immediately and how ridiculous there customer service was. So here I sit after 2 weeks with no phone line at that location because I can't get any kind of help! All of our corporate offices use this phone company and how uneasy is it that we can't even get our phone lines fixed so a Funeral Home can call us to tell us about someone who is deceased because AT&T won't give me a straight answer or get the job done like keep telling me they are going to do.
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