Complaint / Review
Verizon
Filing an FCC Complaint Over Overcharging by Carrier

After your initial attempt to sort your issue out with Verizon - save your breath! These people are not interested in working with their customers. You must file a complaint with the FCC - http://esupport. Fcc. Gov/complaints.htm

Or 1-888-225-5322 When I went to the FCC's website who do you think is on their main page - Verizon. FCC just won multi-million dollar settlement from them for (among other things) overcharging customers!