Whoa were do I start? In the past 14 weeks we've had more than 20 various service technicians, both outside and inside for the U Verse bundle, (telephone support, DSL, and Television) arrived at the home to repair the issue of service drop-outs which range from moments to serveral minutes. The thing is still unfixed despite adding around 8 new DVRis, 5 new hubs, two fresh battery packages, fresh outside wiring and inside wiring. Fool technicians have actually explained that its due to interfence from my music gear, defective home wiring etc. Though it is apparent it's no inside issue at-all, because the issue just happens throughout the winter season and never throughout the remaining year. I eventually persuaded something technology to appear and find out if additional clients on a single point had exactly the same issues, because that will show a-line issue on the exterior. He explained, wow which makes since so when he examined different clients on a single point, they'd exactly the same drop-outs in the same period as mine. Its very anoying to become fallen from telephone calls, the web or skip crucial areas of television shows.
ATT doesnt worry about fixing the issues of the clients and that I have experienced many technicians tell me just as much. The set a good deal of stress, for example dropping there careers, on the technicians who abandon an unfixed work available and dont listing it as sealed. Therefore period and time again they record us as having had the issue set.
Today for that actual infruiating event. I simply got my ATT statement plus they really charged us over $220 for support calls and gear mounted indoors. The support calls ought to be free for repairing their item. They ought to provide me a refund for that countless dropped television shows, web falls, and telephone conversations decreased. No alternatively they deliver technicians who don't repair the problem and reveal they've no idea just how to repair it. Plus they cost people for brand new gear we for that inside that people do not require within the first place.
ATT U Verse is just a difficulty item and ATT is positively not fixing their issues and therefore are fraudently charginh clients for repairs they ought to never be billed with and repairs which have never been created.
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