» TV & Radio » Complaint / Review: BrightHouse - Poor Customer Service. #664494

Complaint / Review
Poor Customer Service

For that previous 15 weeks we've had issues with audio and movie party on our Television. Efforts by Brighthouse to solve = complete disappointment. How they attempted to repair issue is worse. Whenever you contact them you have to totally explain issue to cust. Svc. Representative. She consequently agendas a tech however, you should delay in the home to get a 3 to 6-hour interval to support the routine of the Brighthous Technology. Up to now we've invested more than 68 hours of our moment waiting type and hosting technicians. Each stated they "set the issue" (which incidentally is just a Brighthouse problem not the something the client did wrong). To include sodium towards the injury, every time we contact to record the 'same issue which their technology didn't repair, we've to provide the support representative exactly the same data given that they declare it's not shown on the screen. This requires roughly fifteen minutes to complete. When the technology turns up he's likewise with no factual statements about what Brighthouse has experimented with day. The technicians replicate their regular inspections and declare the thing is mounted but-don't check it to determine when the declaration is legitimate. Up to now no technology has diagnoised or set the issue. However we keep getting billed for that support with one exclusion of the credit of $7.52 for disruption of. Service. I created many demands in order for them to deliver a technology to diagnoise as well as for a to contact me since I have was a division head in a bigger technology organization years back and understand the program. To date I've had two calls which visited my voicemail but I've called back 9 occasions with no extra reaction to day. I record every event and also have documented Brighthous for their regalatory company but no reaction from their store up to now. Please be aware that technicians that reached my home were as discouraged using the program when I however they aren't ready to express so publicly. The issues obviously exists within the guidelines and methods of Brighthous that are proven in the high level management-level and neither clients or low-administration workers can be found at these conferences. The regulatory organizations are required and prepared to create motion however they require paperwork from and prodding from the people. The regulatory organization for Brighthouse may be the FCC. If you should be having comparable issues document, document, document and email your grievances towards the FCC return receipt required. Disappointed client of brighthouse

Offender: BrightHouse

Country: USA   State: Florida   City: Orlando

Category: TV & Radio


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