The customer service department is very friendly when it comes to providing package discounts and special offers. Twice now I have been offered deals only to find out that they are not correct on my monthly bill. I highly recommend that consumers get the detailed breakdown of their discounts in writing, before agreeing to a package. I won't get into the details, but there is a MAJOR disconnect between what the customer service reps quote and what is on your bill. I'm not talking about the additional Taxes, Fees & Other Charges - I am talking about the base price for their packages and promotions. Buyer beware. I am now stuck with a two year contract the costs me more and gives me less. Thanks to the friendly customer service reps for trying to help. I understand your frustration when you say you can see what needs to be adjusted but don't have any way within the system to do it.
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