I bought a Magic Jack last week to use in lieu of a home phone service. While I am able to make calls from this service, I am unable to receive calls. The customer service is via chat window only, is ill trained and essentially useless. I was told repeated and by multiple agents that the problem was on the part of other service providers, namely Verizon, T-Mobile and AT&T, the 3 phones I called my Magic Jack number from. There is no way to get your money back (the $10 I spent on a phone number) and hope to get the $40 back for the device I bought at Radio Shack. I am completely disgusted by this experience.
And by the way, the innane video of the founder, his daughter and their dogs is self-indulgent and just another way to be annoyed every time you need to access their completely useless website.
Skype rules.
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