Usacomplaints.com » Telecommunications » Complaint / Review: CenturyLink - Overcharging/Not keeping promised quote. #570253

Complaint / Review
CenturyLink
Overcharging/Not keeping promised quote

I'm very dissappointed with this specific organization and that I am uncertain how they're still running a business when they handle all their clients how they have addressed us. We were with Embarq/Centurylink to get a year for telephone and online sites. We didn't require wire since our condo complex so long as at no cost. Nevertheless, we subsequently bought a home last July and were likely to opt for another supplier but named Embarq/Centurylink plus they provided us a much better offer to remain together and obtain telephone/web and Dish Network for 87.90 plus fees for 6 months plus 175 master card then it'd increase to 127 plus fees after six months. Then we got our first statement and that I understood it'd be much more due to installment costs and so forth however a couple of months later I acquired a statement for like $200. I named plus they proceeded to inform me that they're unsure who I spoke to however the offer they explained about is difficult in order for them to provide me after which stated they might not fall to that particular cost. Ultimately they offered me another offer which was said to be to get a year from that day which never occurred both. Your statement hasn't been actually near to the things they have assured us actually. It's usually another cost each and every month.

We're on the budget like the majority of Americans so when they guarantee that it's likely to be considered a particular cost, that's what it ought to be and really should not alter every month. I am aware several bucks in either case for fees although not 104 30 days and 148 the following and so forth. We are able to stop Centurylink but we're in a with Meal for that rest of the two year agreement therefore fundamentally we're caught. We've to ask a regular schedule plus they guarantee us a brand new cost after which we obtain a statement a couple of months later and it is diverse. When we call-back they reveal that anything went up since we just experienced that fo 9 months or for a few months. They don't let you know each one of these issues whenever you register. I've requested many times to get a verification of sevices that people are getting with precise costs, which we've never obtained. I'm annoyed they perform company in this way and guarantee people a particular cost after which later state that was difficult. We're presently buying new company for the web and telephone support since we are able to no further continue using the services of people who are taking from us!


Offender: CenturyLink

Country: USA   State: North Carolina

Category: Telecommunications

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