After seeing all the ads on television about how great, easy, and best of all, cheap Magic Jack was we decided to check it out because money is tight and we need to cut bills wherever we can. We do not have cell phones, only a home phone and our home phone bill was in a bundle with our internet coming to over $80.00 a month. That was ridiculous! So Magic Jack sounded like a great solution. We ordered it and it came days later. It was easy to install and we got our new number, set up our contact list, and started making calls. At first it seemed to work well. I could hear the other person clearly and they could hear me. I could finally call my friends long distance. I thought it was great and was very pleased. A few days later the bugs started to show themselves. Now being on the phone is a major pain in the butt and I have come to detest it. Having Magic Jack is like having the worst cell phone service in the world, but worse.
The problems I've experienced are as follows: Calls get dropped mid conversation. The person on the other end constantly hears what sounds like someone pushing buttons or dialing numbers. The other persons voice breaks up a lot and I have a hard time understanding what they are saying. Sometimes when I dial a number I get nothing but a dial tone. Sometimes when I pick up the phone to dial out I don't have a dial tone. It often sounds like someone is eavesdropping on the conversation. There is often times a delay of about 30 seconds and that gets really annoying to both parties on the phone. When I get another line while I'm on the phone, sometimes magic jack clicks over even when I've done nothing to get the other incoming call (all of a sudden the person calling in starts talking to me when I didn't even click over to answer!!!). When I do click over to answer the other line the person I was talking to either hears music or hears me talking to the other person I can hear both of them. That gets very confusing and I have to hang up with both people because they both think I'm talking to them when I'm not. I can hear both of them and they can both hear me but they can not hear each other. It's gotten to the point where when I call my friends they tell me that they want to buy me a cell phone because they can not stand to be on the phone with me if the only phone I have is through Magic Jack.
Their customer service is bogus and none of the issues I have are addressed in any of their FAQ's. But the old adage of "you get what you pay for" rings true time and again with this product. If you are poor or money is tight, Magic Jack is better then nothing, but if you can afford a different service, then I highly suggest it. Magic Jack is a terrible product that does not work as advertised. We will definitely not be renewing Magic Jack when our year of service is up with them!
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