I'm delivering one text but I'm bing charged for 2 or three.
Texts which are delivered are significantly less than 160 figures the community directs them two or three times. One text may have 3 records using the same time-stamp, same day and quantity it's likely to.
When The concept is more than 160 figures (but significantly less than 320) than it may be delivered as much as five times
The problem relates mainly to worldwide texting, nevertheless it is apparent taking a look at domestic figures aswell. It's not relevant to all-but most of communications delivered.
AT&T isn't able to solving this matter despite numerous phonecalls, department appointments and instances exposed to research the issue.
Below is the fast record of the sad change of occasions but still conflicting texts problem.
Required the very first time to ask about dual and multiple costs for texts. The telephone was reset having a repetition about the point and indicators were delivered to my phone-in order to fix the problem.
Fourteen days later. The issue continues. I called to start the situation. A representative explained he may start an incident for me personally and phone using the specifics, for example event quantity. The repetition didn't return the phone call.
I called again to ask about the situation which was said to be exposed and was educated with a Manger helping me that the situation can only just be exposed with me about the telephone. He recognizes that I had been misinformed the prior period I named.
A couple of days following the situation was exposed I obtained a telephone call from the repetition who advised me that there's no problem about the AT&T part declaring that I've delivered the communications numerous occasions towards the same quantity inside the same moment. She couldn't clarify how which was decided and was obviously not thinking about me detailing the difference between what I observe on my phone-in delivered communications and what's on my statement. After I requested to go over the problem having a supervisor I had been informed that the supervisor will-call me in 24-72 hours. It's been per week and nobody has called me.
I visited the AT&T Brentwood area. The repetition looked over my phone and decided that for every wording that exhibits as two or three texts about the declaration there's just one delivered about the telephone. He explained he may keep in touch with his supervisor and they'll examine the problem. I've not noticed from him in 3 times. After I named he explained that “some division was called”, sadly he couldn't tell what division he's talking about and may not inform me after I can get another telephone call, and of course an answer of the situation.
I called the client support again to ask why nothing has been completed. Furthermore I informed the repetition about the telephone that AT&T consultant at an area AT&T shop confirmed the same concept isn't delivered to the exact same #2 or three times inside the same moment. The individual about the telephone explained the situation hasbeen researched and shut. After I requested on her boss she stated that one isn't accessible but he (the supervisor) will-call me on Friday. Undoubtedly which was another bare guarantee when I haven't gotten any calls.
My spouse, named the 1010 Pine Avenue AT&T department at ph. # 235-9800 on 11/23/09. She talked with Nikki Sanders, a radio expert who couldn't clarify or identify the problem and linked her to some boss – Clayton Johnson. Clayton submitted this situation towards the Extreme Attention Product, and advised my spouse she'd get a telephone call back within 2 hrs (5:30 PM key time-on 11/23/09) – as this qualifies like a severe and immediate problem that requires to become solved. He'd not accept create a scheduled appointment to meet up and examine this personally. He also agreed to contact my spouse exactly the same trip to 6 PM key time for you to confirm the ICU named her to help with this particular issue.
My spouse received a call-back from Daniel Evans in the Extreme Attention System (11/23/09 at4:34 PM), who chose to re open the situation and agreed to examine the problem more.
Per Daniel’s demand, my spouse supplied her with a few text record illustrations, as follows:
10/4/09 4:54 PM 2 messages delivered as 5 to 48xxxxxx
10/8/09 7:23 AM-1 information delivered as 3 to same quantity
10/10/09 2:14 PM-1 information delivered as 3 to same quantity
My spouse requested Daniel to notice that she's an authentic sim-card that included her iPhone, I, nevertheless, have experienced my simcard changed. Daniel said she'll consider it and advised my spouse that the dual and multiple costs for texts were originating from my telephone just
She stated my spouse must anticipate a follow-up ask this fresh situation within 72 business hours.
On 11/24 at 1:54 PM my spouse obtained a note from AT&T:
AT&T free msg. Please contact Customer Support for an update for your current request by calling 611 from your own instant telephone or 800 331 0500.
She named at4:56 PM and was about the telephone with Camarry (primarily on-hold …until 5:24 PM)
He advised her that it appears like the situation was shut on 11/24 but there have been no records regarding how it had been solved and just why it had been closed…
She was on-hold for half an hour.
Hungup and called again.
She asked to keep in touch with a – challenging clarification of why was her event shut with no quality, why did nobody named her using the consequence of ‘investigation’, why ARE IN&T workers claim they'll contact by having an update – and not do! Why do they guarantee, provide issues when they don’t possess the purpose to provide
Amanda, recommended this may possibly be considered a sim-card issue, agreed to substitute it but still chose to talk to the tech-support group to discover it there might be every other telephone/system resources towards the texting issue.
She chose to start a next payment solution/situation having a more descriptive explanation of the problem…. (my spouse was on-hold for another 30-min while Amanda was focusing on a comprehensive explanation of the Next situation) case # CM20091124_7870293 quality day of 12/3/09
On 11/30 my spouse obtained a phone from Kai Choy (unsure if spelling is proper) from 1-800-288-8954 ext. 3569 – again she noticed the same – IT division doesn't visit a difficulty, based on them-this isn't an issue with systems, not really a marketing concern, not really a sim-card issue (because the recepient of text messages isn't getting numerous messages).
She was wasn't ready to assist resolve the problem, was not sure who to talk to next or what else to complete to solve the situation. She agreed to call-back 12/1 and try to look for out more.
We submitted an incident with BBB. The criticism continues to be used in the neighborhood BBB to become managed within their program.
BBB of E. Mo & S. Illinois (Saint Louis, MO)
15 Sunnen Drive, Ste. 107
Saint Louis, MO 63143
Phone: (314) 645-3300
Fax: (314) 645-2666
Email: [email protected]
Web: http://www.stlouis. BBB.org
Submitted an incident with FCC (Federal Communications Commission).
Check your at&t-bill. Perhaps you are spending two or three instances for the same support!
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