So I call Verizon Wireless 1 day ago because the owner of the restaurant can't speak English to well. I speak with a rep. And she ask for my name and I give it to her. Then she says "chink"? And I said no... My last name is Kim. I am asian and my last name is Kim I don't know how my last name sounds like "chink". I was pissed off, but I still needed to get the internet fixed, so I went on with the phone call. No apology whatsoever, if she did apologize I wouldn't write this right now. Anyways the internet ultimately got fixed for 30 mins - 1 hour and went down all of a sudden without anyone touching anything. I call again and this time I get a very nice rep. And helps me out fixing my internet and it is running fine since then. I call today to speak with a supervisor and the rep. Said that they are all busy and will call back as soon as they are finished with their phone calls. So... Still waiting on it now.
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