Our name is Jim Alaggio and that I am who owns Fun On Hold Providers, that will be situated in Readsboro, Vermont at 6982 Mainstreet. We're preparing to enjoy our 10-year wedding this summer and today might be released of company from the dubious payment methods of Reasonable Stage Communications who bought our consideration from Verizon Communications early this past year. Our phone bill for 2 business collections has existed $142 monthly for that previous couple of years but has suddenly increased to over $500 monthly going back two expenses (dated February 28th and March 30th), that have been delivered overdue and just obtained (SIMULTANEOUSLY) earlier this Sunday, April 4th. Our calling designs DIDN'T CHANGE WHATSOEVER and we obtained no notice of the huge price boost that, if permitted to remain, might place me out-of company and do further injury to my credit. Note: Janis statement was likewise delivered overdue for many unknown cause.
This Is A short overview of how this debacle unfolded:
January 20th: I named the Reasonable Stage office environment and talked with Gilda to put an order to get a high speed net connection. She explained this support allows me to obtain information at up to 3 MBs per second and post at rates nearing 768 KB per-second, which may be considered a huge improvement over my existing "dial up" support with Sovernet Communications. I offered her a code which was to become combined with this installment and was handed an install day of around February 17th. Gilda recommended that I'd obtain my gear within the email before the mount day although not to deploy the support till I obtained a phone from the Reasonable Stage repetition showing me they were prepared.
February 27th. 2009: I received my gear around per week before this day but never got a phone from Reasonable Stage and so I named them to determine exactly what the wait was. I had been informed that there is no purchase within the program for me personally and they did not understand what had occurred to it. I had been annoyed obviously although not excessively so since I have had waited this lengthy to create a higher-speed web connection to my home based business. I talked having a boss within their Portland, Maine workplace from the title of Ann. Fundamentally, a brand new purchase was positioned with no purpose provided for why or the way the additional purchase might have been dropped.
March 3rd: I examined my Jan 30th bill, which had appeared really overdue and realized that my regular cost had increased to $200 for no cause! I'd settled the prior stability entirely and was amazed to determine a $60 escalation in my payment and so I (once more) named the company office. This time around I talked with Barbara so that as we viewed the statement together I sensed that I'd discovered the reason behind the difference. Underneath the service agreement I'd caught for with Verizon they'd assigned the concept device costs for my second-line given that they couldn't provide a flat-rate company support. This recommended that I really could utilize my second-line to remain attached to the web with my dial up support without experiencing any silly costs. (All my prior VERIZON and FairPoint expenses confirmed this limit as restricted to $20.36. I.E. And all of these expenses study: "Regional Usage Cost (TO NOT EXCEED $20.36)" It appeared in my experience as though this limit had somehow been eliminated and that I was currently being charged for time-on my continuous link with the ISP. Barbara said she'd send this to her payment office who'd examine this statements and that I required a call back so we're able to obtain the issue fixed the moment possible.
March 30th: I delivered a cost of $136.59 directly into Reasonable Stage Communications, which resembled the total amount that I experienced was genuine on my (subsequently) present statement.
April 4th: While in the Postoffice I acquired my email, which included two claims from Reasonable Stage. I assumed one may be a payment modification and also the different was possibly a brand new statement. I'd obtained Sunday off and so I didn't start that email before end-of the next evening.
April 5th: (Night) I popped both claims from Reasonable Indicate realize that not just had they not resolved the payment problem that I'd named in regards to a month earlier but that it'd really increased to some point-of being ridiculous.in the place of my regular $142 in costs I had been being charged $554.68 and $570.42 respectively for February and March. Both of these expenses presents an overbilling of around $841, excluding the $60 I'd previously documented to Barbara on March 3rd (for that Jan bill) and, because these expenses have now been heading out overdue and carelessly I will anticipate exactly the same to become accurate of my present bill when it comes
Take note that i've never become a callback from reasonable level communications on either the first or 2nd high speed internet order or even the overbilling cost that i'd identified with barbara on march 3rd which is why i'm writing this letter therefore i might advance this matter with every companies had a need to resolve this issue just before being create of business
Resolution Sought:
1. That the complete credit get for these over billings which my credit not be injured from the obvious inability to pay for these excessive expenses.
2. That my high speed net be mounted ASAP without further delay.
3. It's my sincere wish that Reasonable Stage Communications, who acquired payment (from Verizon) on my company using their March 31st bill period, may behave in a forthright way in fixing this annoying ordeal the moment feasible and problem an apology for that bad support they've supplied.
I might be attained possibly at 802-423-8220 or by answering this email. Thanks for the time and help.
PS: it may be fascinating for many to notice that I'd almost 15 years of exceptional support in both Nj Bell Phone and AT&T and comprehend these issues much better than many. I offered both businesses using the highest-level of support and ethics and ANTICIPATE better from Reasonable Stage Communications continue.
PPS: Study discovered http://www.seacoastonline.com/posts0404-INFORMATION-90404004.
Sincerely,
Jim Alaggio
I.O.S. "Creating every moment count."
Http://www.iosonhold.com
1-800-925-9025 (North America)
1-802-423-8220 (International)
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“The globe is just a hazardous location, not due to people who do evil,
But due to people who appear on and do nothing."
Albert Einstein
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