I normally pay my bills through my bank automatically and I only check every two or three months to see if I need to increase my auto pay. When I checked my AT&T bill they had charged over $150. Extra on my bill. I called AT&T (No small task) and asked what these charges were. They advised me that they were 3rd party companies (3 of them) for services.
I told them I had not authorized them and to remove them. They told me I had to do that and they gave me 3 phone numbers. The first told me they supplied text messaging. (I don't have cell phone with AT&T) I asked who authorized this and they said 'Terry Frazer' authorized it. I asked how could she authorize it without calling from my phone of have any of my information. They said anyone can do it on the Internet and AT&T does NOT ask any questions.
The second phone number was bogus in that the prompt says 'if you have a question about your bill press #1' When you press #1 the same prompt returns so the phone is useless.
I called AT&T back (it took a half dozen calls over 4 hours to get a live person) and I told them what I ran into on the second call and they said 'Well, that's the only number we have on them so you will just have to pay the bill'.
The third phone number promised to E-mail me a confirmation of a reimbursement. I am still waiting for that.
My point is that AT&T makes me jump through hoops to even access my account by phone or on line (which is understandable) but allows three companies to put large charges on my phone 'No Questions Asked' and without my approval. Then tell me it is my job to get them removed and ask for reimbursement. I did NOT receive a bill from any of the three companies, I received the bill from AT&T.
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