Constitution cable customer support is completely horrible. During the last 4-5 decades that people had Constitution we've experienced many dreams. First a tree fell next door and delivered along the ability and wire lines. Constitution linked the support by installing a cable in my own yard within the lawn also it got me about 14 calls and many individual appointments for their workplace over almost annually to obtain them out to hold the wire.
Minute our online sites never worked correctly. A technology arrived and went a brand new wire in the home towards the post also it worked better for some time. Following a year, the wire continues to be installing within our lawn.
Next, about 8 weeks before they named to request basically desired to update to some electronic bundle having a six-month "test price" lower rate than we currently had, and so I approved. They explained the technology could be out a couple of days later and we organized a period. He never confirmed in the reported period plus they never named to verify or take a look. Since I have was obtaining a greater rate, I blew it down for 6 months before "test rate" was over.
Forth, and the most effective.in the same period our web was nevertheless not obtaining great party and so I named on 11-03-08 to stop both electronic bundle that I never obtained mentioned previously and our online sites. I had been informed that I really could not stop my web since I'd an "exceptional stability" ($171.21) and they "might stop my web when it'd been compensated". I instantly settled it and also the 171.21 cost removed my lender 4 days later. You know what, my Dec declaration NEVERTHELESS HAD BOTH PROVIDERS, NEITHER HAVE BEEN CANCELED. After I named to question-this and obtain it fixed the client support individual "Anthony" recommended that after my exceptional stability was compensated "I had been designed to have named them back again to inform them back again to advise them that I still desired my online sites ended". After I told him that no body had explained I'd to "call-back after my cost had removed" and questioned why I'd to contact them back he explained they couldnt stop my support "without my agreement". I stated "WHAT"?!!! I simply informed them 4 times prior to the cost removed that I needed it ended did they've report of this? He explained yes, but I had been nevertheless designed to contact and let them know that "which was the way in which their program was put up". I told him its not my issue the way in which their program is established. I lived as much as my end-of the contract. I experienced TWO administrators, "Diana" and "Charline" plus they all seemed like spiders informing me the same as well as incorporating they wouldn't stop it today, almost 2 weeks later since I'd another "exceptional stability" ($105.65) including the two providers that I requested them to stop almost 8 weeks before! Quite simply, they're today receiving me cash for just two providers that I've previously requested them to stop almost 8 weeks ago with no longer use (I've had ATT internet since Oct) plus one I never had, BUT STILL won't stop simply because they need cost for all those 2 providers that we told them that used to do not need almost 2 weeks before! It had been completely amazing show of client diservice and that I experience might have actually breached several regulations. I'm considering it. I thought like I had been speaking with folks from another world. I've never heard about somebody not having the ability to stop their support anytime they desired with no deal.
Charter Communications has already established numerous customer grievances submitted using the BBB and it is rumored to become processing section 11 bankrupsy (who'd have believed using their dubious business methods). Search it-up and find out on your own.
Bottm line... Don't work with charter communications, you'll regret it!
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