I'm writing to inform you about my expertise in purchasing and getting AT&T Uverse mounted at my home. Please read under, I provide specifics regarding my experience, my terrible experience.
Salesperson, LaDonna (don't understand lastname) arrived by our home, offered us about the concept. I talked together with her and required pricing on the particular bundle. I quit many communications and not obtained a call-back. As a whole I attempted to contact her five-time, without actually obtaining a reaction. This will have now been an indication of what I really could assume from AT&T Uverse.
On November 18th I requested Uverse online at 11 pm. The very first accessible installment day which was directed at me online was Dec 26th, that was undesirable. LaDonna explained installment might consider significantly less than 1 week. On November 19th I named the Uverse customer support telephone number and got the installment day shifted to November 1st, from 8:00 am – 12:00 pm.
On December 1st, no body turned up! I named the client support quantity and talked to Fletch (no repetition identification was handed). I had been about the telephone for just one time. He would contact mail by himself and contact me for connecting to send because of the long delay times, but I never obtained a call-back.
I then talked with Josh (repetition identification contain it on paper athome) at 4pm for just one time. He talked with mail straight and planned people for that following day at 8:00 am – 10:00 am on December 2nd.
On December 2nd, an AT&T vehicle turned up, however it wasn't an Uverse specialist.
We then talked with Drena (Repetition identity W2AP). She rescheduled us for afterwards December 2nd, 12:00 pm – 2:00 pm. NO BODY TURNED UP or named to let's realize that these were not arriving! I actually talked to Drena at 5:00 pm and he or she nevertheless believed these were arriving.
Please bear in mind that my spouse has had Dec 1st and 2nd off-work to become readily available for your organization to set up your item at our house. Both were outstanding days off-work and we'd previously ended our Dish Network consideration. At this time she's previously named me twice in holes.
Next we rescheduled for November 4th, 8:00 am – 10:00 am since my spouse couldn't skip a third-straight time of function.
You know what? No body shoed AGAIN
It was currently four visits that the contractors have overlooked. Easily wasn't so psychologically and actually committed to this entire point you'd not be receiving my company. I still anticipate more payment than I've obtained.
On December 4th at 11:00 am I talked with John (Repetition identity A7RN). He looked over the mail record and noticed that people were never planned about the 4th from 8:00 am – 10:00 am once we were informed. Alternatively we'd been planned for 12:00 pm – 2:00 pm. My spouse might have worked a half-day when the silly repetitions might reveal the particular period the specialist was planned in the future.
We have to be paid significantly more than we've and that I better notice back from somebody in reaction to this notice. It has been the toughest customer support encounter I've actually experienced and sometimes even heard about. Exactly what a laugh! It has been incredible! I've additional information if they're required.
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