If there was a "Worst Customer Service on Earth" Award., I would vote for Verizon hands down! I have been trying to set up service with them since July and to date, I still have no service but 5 orders on file all pending. I am consistently told that someone will call me to give me a status but no call. I am constantly told that he person I am speaking with will personally call me back and follow up to make sure the order is completed but again, I have 5 orders all pending. The best is that the previous person entered the order incorrectly and this new person will be deleting the old order to fix the issue and enter a new order to replace the wrong one... Did I say 5 orders pending?
I have gone from wanting to set up FIOS service for two weeks to just setting up phone service. Worst part is, the jacks are in and I even have phone service, all that has to be done is migrating the phone number from another company to Verizon. I wouldn't doubt I have talked to the entire Northern VA branch near my house and yet, I still have phone service with the other company. I have talked to someone at least twice a week and instead of telling me it can't be done, I get to hear how stupid and ridiculous the person is who entered the previous order but who still has no will be the mastermind to figure out why 5 orders and pending, I still have no phone service with Verizon?
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